Frequently Asked Questions

Property Guru is a trusted real estate platform that connects sellers, buyers, and builders. Our platform provides comprehensive services for property listings, property discovery, and real estate development opportunities. We believe in transparency, trust, and making real estate transactions seamless for everyone.

Basic browsing and property search features are free for all users. Sellers and builders may opt for premium listing services to enhance visibility. Buyers can browse all listings without any charges. We offer various subscription plans for advanced features and priority support.

Click on the "Get Started" button on our website. You'll be asked to provide your name, email address, and phone number. Choose your role (Seller, Buyer, or Builder) and complete the verification process. Once verified, you can start using all our platform features.

After logging into your seller account, click on "Add Property" or "List Property". Fill in the property details including location, size, price, amenities, and upload high-quality images. Add property documents for verification. Once submitted, our team will review and publish your listing within 24-48 hours.

Required documents include: Property ownership proof (sale deed or title deed), property tax receipts, encumbrance certificate, approved building plan (for constructed properties), and identity proof of the owner. Additional documents may be required based on property type.

The time to sell varies based on property location, pricing, market conditions, and demand. On average, well-priced properties in good locations receive inquiries within the first week. Using our premium listing services can significantly increase visibility and speed up the process.

Basic listings are available at minimal charges. Premium listings with featured placement, highlighted visibility, and priority support are available at competitive rates. Contact our sales team or visit the pricing section for detailed information on our listing packages.

Use our search feature to filter properties by location, price range, property type, size, and amenities. You can also use the map view to explore properties in specific areas. Save your favorite properties and set up alerts to get notified when new matching properties are listed.

On any property listing page, click the "Contact Seller" or "Enquire Now" button. You can send a message directly through the platform or request a callback. Your contact details will be shared with the seller only after you submit an inquiry.

Yes, we have a verification process for all listings. Properties marked with a "Verified" badge have been checked by our team for authenticity. However, we recommend buyers to conduct their own due diligence and verify all documents before making any transaction.

Yes, you can request a property visit directly through the listing page. Select your preferred date and time, and the seller will confirm the appointment. You'll receive notifications about the scheduled visit and any updates from the seller.

Builders can register by selecting the "Builder" role during signup. You'll need to provide company details, RERA registration (if applicable), past project portfolio, and relevant licenses. Our team will verify your credentials before activating your builder account with full access to list projects.

Yes, builders can list both under-construction and ready-to-move projects. For under-construction projects, you'll need to provide RERA registration number, project timeline, floor plans, and construction progress updates. This helps buyers make informed decisions.

Builders get access to a dedicated dashboard, lead management tools, project showcase pages, analytics and insights, priority customer support, and promotional opportunities. Our platform helps builders reach a wide audience of potential buyers and investors.

Yes, we use industry-standard encryption and secure payment gateways to protect your payment information. We do not store your complete credit/debit card details on our servers. All transactions are processed through verified and PCI-DSS compliant payment partners.

We accept multiple payment methods including credit/debit cards, net banking, UPI, and popular digital wallets. For property transactions, payments are typically made directly between buyers and sellers through standard banking channels.

We take data privacy seriously. Your personal information is encrypted and stored securely. We never share your data with third parties without consent. For complete details, please read our Privacy Policy.

You can reach our support team via email at propertyguruckk@gmail.com or call us at +91 9637060533. You can also use the contact form on our Contact page. Our support team is available Monday to Saturday, 9 AM to 6 PM.

We aim to respond to all queries within 24 hours. Premium users receive priority support with faster response times. For urgent matters, please mention "URGENT" in your email subject line.